Glemser Technologies Corporation
Snyder partnered with Glemser Technologies for IT managed services and complex infrastructure in a highly regulated industry.
About Glemser & Strategic Needs
Glemser Technologies provides leading IT solutions tailored to global pharmaceutical clients in North America and Western Europe. Their primary offerings include ComplianceAuthor AI, a cloud-based system for managing regulatory documentation; Digital Transformation Services, which modernize legacy processes with AI and RPA; and Professional Services, including outsourced label services and technology. Operating in a highly regulated industry, Glemser faces several critical IT challenges. They must ensure regulatory compliance with stringent global standards such as FDA regulations, maintain high system availability to prevent production disruptions, and protect sensitive clinical and patient data to uphold trust and meet industry standards.
Goals of the Partnership
The partnership with Snyder Technologies is strategically designed to address these challenges and enhance Glemser’s IT landscape. The primary objectives include strengthening the IT infrastructure to support high availability and robust data protection, enhancing operational efficiency through streamlined processes and advanced technologies, and ensuring regulatory compliance by aligning IT systems and processes with industry-specific regulations to mitigate the risk of non-compliance.
Managed Services
Snyder Technologies offers a comprehensive suite of managed IT services tailored to Glemser’s needs. This includes proactive system monitoring and maintenance to ensure continuous high performance and availability of IT systems. Advanced cybersecurity measures, such as Endpoint Detection and Response (EDR) and regular vulnerability assessments, are implemented to safeguard against potential threats. Additionally, Snyder provides strategic licensing management, optimizing Microsoft licensing and software deployment to maximize efficiency and cost-effectiveness.
Enhanced Security and Compliance
To bolster security and ensure compliance, Snyder has implemented advanced security solutions tailored to Glemser’s requirements. This includes Endpoint Detection and Response (EDR) for robust protection against cyber threats and regular vulnerability assessments to continuously secure data and maintain adherence to relevant regulations. These measures are crucial for mitigating potential legal and financial risks associated with data breaches and regulatory non-compliance.
Complex Infrastructure & Migrations
Snyder Technologies has extensive experience managing complex Hyper-V and ESXi infrastructure, which has been crucial in supporting Glemser’s IT needs over the years. One of the significant projects involved migrating Glemser’s IT operations from an on-premise office location to a secure data center. This migration was executed with meticulous planning and execution to ensure minimal disruption and enhanced security. By relocating the infrastructure to the data center, Snyder provided a more secure and scalable environment, while maintaining the high performance and reliability required for Glemser’s operations. This approach allowed for improved data protection and system availability without transitioning to Azure.
Conclusion
The partnership with Snyder Technologies has provided substantial value to Glemser. Through an innovative subscription model, Snyder has achieved significant cost savings by optimizing resource management and reducing operational expenses. The comprehensive IT management and support ensure minimal downtime and optimal performance. Snyder’s flexible service agreements have allowed Glemser to scale its IT infrastructure efficiently, adapting to evolving business needs. With fixed monthly pricing and clear service levels, Glemser benefits from predictable IT costs, aiding in budgeting and financial planning. This collaboration has empowered Glemser to overcome IT challenges, enhance operational efficiency, and focus on its core mission of advancing pharmaceutical innovation.